At Vilenca Holland, customer satisfaction is our priority. We aim to provide premium-quality leather products and a smooth shopping experience. Please review our Refund & Return Policy carefully before making a purchase.

Return Eligibility

You may request a return or exchange if:

  • The product received is damaged, defective, or incorrect
  • The return request is made within 7 days of delivery
  • The product is unused and in its original condition
  • Original packaging, tags, and accessories are intact

Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized products
  • Products showing signs of use or damage caused by customers
  • Discounted, clearance, or final sale items
  • Gift cards or promotional items

Return Process

To initiate a return:

  1. Contact our support team with your order details and reason for return.
  2. Share clear photos if the product is damaged or incorrect.
  3. Once approved, return instructions will be provided.

Products sent back without approval may not be accepted.

Refund Policy

After receiving and inspecting the returned product:

  • Approved refunds will be processed to the original payment method
  • Refund processing time may take 5–10 business days depending on the payment provider
  • Shipping charges may be non-refundable unless the error was from our side

Exchange Policy

Customers may request an exchange for:

  • Defective products
  • Wrong item delivered
  • Manufacturing issues

Exchange requests are subject to product availability.

Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with supporting images for quick resolution.

Cancellation Policy

Orders may only be canceled before shipment confirmation. Once the order is shipped, cancellation requests may not be accepted.

Shipping for Returns

  • Customers may be responsible for return shipping costs unless the issue was caused by Vilenca Holland
  • We recommend using a trackable shipping service for returns

Contact Us

For any refund, return, or exchange assistance, contact:

Vilenca Holland
Website: https://vilencaholland.com/
Email: support@vilencaholland.com